bee177 Privacy Policy

bee177 ("we", "us", "our", or "bee177") is committed to protecting and respecting your privacy. This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by bee177. Please read this Policy carefully to understand our practices regarding your personal data and how we will handle it.

This Policy applies to all individuals who access or use the bee177 Platform, including visitors who browse without registering, registered players, and former account holders whose data we may retain in accordance with our legal obligations. By using the bee177 Platform, you acknowledge that you have read and understood this Policy.

We may update this Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. Where updates are material, we will notify you via the Platform. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

bee177 processes your personal data for the following purposes:

• Account creation and management: To set up, maintain, and administer your player account, including verifying your identity and age.
• Service delivery: To allow you to access games, place bets, make deposits and withdrawals, and use all features of the Platform.
• Financial processing: To facilitate and record all financial transactions conducted through your account, including reconciling deposits and processing withdrawal requests through bKash, Nagad, Rocket, and other accepted payment methods.
• Security and fraud prevention: To monitor account activity for signs of unauthorised access, collusion, money laundering, bonus abuse, or other prohibited conduct. We may use automated systems to flag suspicious patterns for manual review.
• Responsible gaming: To honour self-exclusion requests, enforce deposit limits, monitor for signs of problem gambling behaviour, and provide players with access to responsible gaming tools.
• Legal compliance: To meet our obligations under applicable law, including record-keeping, responding to lawful requests from regulatory or law enforcement authorities, and retaining data for prescribed periods.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Marketing and promotions: Where you have given consent, to send you information about relevant offers, bonuses, and promotions available on the Platform. You may withdraw consent at any time by contacting us.
• Platform improvement: To analyse usage patterns, conduct internal research, and develop new features or services that better serve our players in Bangladesh.

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required by law, obtaining your consent.

bee177 does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. We may, however, share your data with the following categories of recipients where it is necessary to deliver our services or meet our legal obligations:

• Payment processors and financial institutions: Including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and other banking partners, to facilitate deposits and withdrawals in Bangladeshi Taka (BDT).
• Identity verification providers: Third-party KYC service providers who assist us in verifying the identity and age of players as required by our responsible gaming policy.
• Game and software providers: Third-party game studios (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt) may receive limited technical data necessary to deliver their games through our Platform. These providers are bound by contractual data protection obligations.
• Security and fraud prevention partners: Service providers that assist us in detecting, preventing, and investigating fraudulent activity, money laundering, and other prohibited conduct.
• Legal and regulatory authorities: Where we are required by law, court order, or regulatory direction to disclose information. This includes cooperation with law enforcement agencies in Bangladesh and internationally where applicable.
• Professional advisers: Lawyers, auditors, and accountants who provide professional services to bee177, subject to appropriate confidentiality obligations.

Where we share data with third-party processors, we require them by contract to process such data only on our instructions, to maintain appropriate security measures, and to comply with applicable data protection law.

The following general retention periods apply:

• Active account data: Retained for the duration of your account and for a period of at least five (5) years following account closure, in line with standard anti-money-laundering record-keeping requirements.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of account closure or from the date the document was submitted, whichever is later.
• Transaction records: Retained for a minimum of five (5) years to support financial auditing, dispute resolution, and regulatory compliance.
• Customer support communications: Retained for up to three (3) years after the closure of a support ticket, unless the matter relates to an ongoing dispute or legal proceeding.
• Marketing consent records: Retained until you withdraw consent or for three (3) years from the date of last interaction, whichever is sooner.

When personal data is no longer required, it will be securely deleted, destroyed, or anonymised so that it can no longer be associated with you as an individual.

As a player on the bee177 Platform, you have the following rights in relation to your personal data:

• Right of access: You have the right to request a copy of the personal data we hold about you. We will respond to verified access requests within a reasonable timeframe.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain details directly within your account settings.
• Right to erasure: In certain circumstances, you have the right to request that we delete your personal data. Please note that this right is subject to our legal obligations to retain certain records (for example, financial and KYC data) for prescribed periods.
• Right to restriction of processing: You may request that we restrict the processing of your data in certain circumstances — for example, where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over deletion.
• Right to withdraw consent: Where we process your data on the basis of your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You have the right to object to processing of your personal data where we rely on a legitimate interest as the legal basis, or where processing is for direct marketing purposes.

To exercise any of these rights, please contact our support team at [email protected] (plain text — not a clickable link). We may need to verify your identity before processing your request. We aim to respond to all legitimate requests within 30 days.

bee177 uses cookies — small text files placed on your device — to make the Platform work correctly, remember your preferences, and help us understand how players use our services. We use the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function. These include session cookies that keep you logged in as you navigate between pages. They cannot be disabled without breaking the Platform.
• Functional cookies: Remember your preferences such as language settings and previously selected payment methods to provide a more personalised experience.
• Analytics cookies: Help us understand which parts of the Platform are most used, where players encounter difficulties, and how overall usage patterns evolve over time. Data collected is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to log in and use the Platform. For most mobile browsers on Android and iOS, cookie settings are accessible through the browser's privacy or settings menu.

bee177 strictly prohibits the use of its Platform by anyone under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been collected from a person under 21 without appropriate verification, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has created an account on bee177 using false information, please contact us immediately at [email protected] (plain text only — not a clickable link) so that we can investigate and take appropriate action.

bee177 primarily serves players in Bangladesh and stores the majority of player data on servers located in the Asia-Pacific region. In certain circumstances, personal data may be transferred to, or accessed by, service providers or technical infrastructure located in other countries. Where such transfers occur, bee177 takes appropriate steps to ensure that your data receives an equivalent level of protection, including the use of standard contractual clauses and other legally recognised safeguards.

By using the bee177 Platform, you acknowledge and consent to the potential transfer of your personal data to countries outside Bangladesh where necessary for the delivery of our services.

The bee177 Platform integrates with third-party game providers and payment processors. These third parties operate under their own privacy policies, and bee177 is not responsible for the data practices of those third parties once data is transmitted to them in the course of service delivery. We encourage you to review the privacy policies of any third-party service you interact with in connection with the Platform.

bee177 does not embed third-party social media tracking pixels or unrelated advertising networks on the Platform. We do not monetise your data by sharing it with advertisers outside the bee177 ecosystem.

bee177 reserves the right to amend this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Where changes are significant, we will provide a more prominent notice, which may include an in-platform notification or an email to your registered address.

Your continued use of the bee177 Platform following the publication of any revised Privacy Policy constitutes your acceptance of those changes. If you do not agree with the revised Policy, you should stop using the Platform and may request account closure by contacting our support team.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the bee177 data team. We are available 24 hours a day, 7 days a week, including Bangladeshi public holidays.

Contact email: [email protected] (plain text — not a clickable link).

We aim to acknowledge privacy-related enquiries within 24 hours (Bangladesh Standard Time, UTC+6) and to provide a full response within 14 business days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days and will notify you accordingly.